Privacy Policy

Who We Are The Certi Group operates this website (www.thecertigroup.com) to provide online certification exam assistance. Our company is registered in the United Arab Emirates and adheres to all applicable regulations. You can contact us at info@thecertigroup.com for any privacy-related concerns.

What Personal Data We Collect and Why We collect various types of personal data to enhance our user experience and service offerings:

Personal Information: Name, email address, and contact details, provided when signing up or making inquiries.
Transaction Data: Payment details for service purchases, securely processed via third-party providers.
Technical Data: Information from cookies, analytics, and third-party embeds for improving website performance and usability.

Comments If users leave comments on our site, we collect the data shown in the comments form, along with the user’s IP address and browser details to help detect spam.

Media Users who upload images to the website should avoid including embedded location data (EXIF GPS), as it can be extracted by visitors.

Contact Forms When users submit contact forms, we store their information for customer service purposes but do not use it for marketing unless explicit consent is given.

Cookies Our website uses cookies to enhance user experience. These include session cookies, analytics cookies, and third-party tracking cookies from social media and advertising partners.

Analytics We use third-party analytics services such as Google Analytics to track user behavior and site performance. Users can opt out by adjusting their browser settings or using privacy plug-ins.

Who We Share Your Data With We share data only with:

Payment processors (Visa, MasterCard) for transaction security.
Hosting providers and cloud-based services ensuring website functionality.
Analytics and marketing partners to improve our services.

How Long We Retain Your Data We retain different types of data for specific periods:

Contact form entries: 6 months
Analytics records: 1 year
Customer purchase records: 10 years (as required for financial and legal compliance)

Your Rights Over Your Data Users can request a copy of their stored data, request deletion, or modify their information. Data access requests can be sent to info@thecertigroup.com.

Where Your Data Is Sent User data may be processed outside the European Union, adhering to strict data protection standards.

How We Protect Your Data We implement security measures such as encryption, two-factor authentication, and compliance with GDPR and UAE data protection regulations.

What Data Breach Procedures We Have In Place We monitor data security, have an internal reporting system, and take immediate corrective action in case of a breach.

What Third Parties We Receive Data From If applicable, we may receive additional user data from partners and advertisers for service optimization.

What Automated Decision Making and/or Profiling We Do With User Data We may use automated tools to tailor recommendations and detect fraudulent activity.

Industry Regulatory Disclosure Requirements The Certi Group complies with UAE regulations and industry standards regarding data privacy.

United Arab Emirates is our country of domicile, and our services comply with UAE governing laws.
We accept Visa and MasterCard payments, and transactions are conducted in the displayed currency.
We do not provide services to OFAC-sanctioned countries.
Minors under 18 cannot register or transact on our website.
Cardholders must retain transaction records and follow merchant policies.
Our website is owned and operated under the registered trade license of The Certi Group.
Any disputes arising from purchases shall be governed by UAE laws.
Displayed checkout prices will match the transaction receipt amount.
We do not store, sell, share, rent, or lease credit/debit card details to third parties.
We employ strict security protocols to protect user data but cannot guarantee complete security.
Privacy policies of linked third-party websites may differ, and we encourage users to review them.
We update our policies periodically, and users should check for the latest versions.
A cookie policy is in place to inform users about data collection through cookies.