1. Introduction Welcome to The Certi Group. By using our website (www.thecertigroup.com), you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.

2. Governing Law United Arab Emirates (UAE) is our country of domicile, and these terms and conditions are governed by UAE law.

3. Payment Methods & Currency

• We accept Visa and MasterCard payments.
• Transactions will be processed in the displayed currency at checkout.
• The price displayed at checkout will be the same as the amount charged on the transaction receipt.

4. User Eligibility & Restrictions

• Minors under 18 years old are not permitted to register or transact on the website.
• Services are not provided to OFAC-sanctioned countries.

5. Account Responsibility

• Users are responsible for maintaining the confidentiality of their account credentials.
• The Certi Group is not liable for unauthorized account access.

6. Data Privacy & Security

• Credit/debit card details and personal information will not be stored, sold, shared, rented, or leased to third parties.
• We employ industry-standard security measures to protect user data.

7. Use of Cookies & Analytics

• Our website uses cookies to enhance user experience.
• We utilize analytics tools such as Google Analytics to monitor site performance.
• Users can manage cookie preferences in their browser settings.

8. Transaction Records & Compliance

• Cardholders must retain copies of transaction records and comply with merchant policies.
• Transactions will be processed securely through our payment gateway providers.

9. Refund & Cancellation Policy

• Refunds will be credited to the original mode of payment within 10-45 days, depending on the credit card issuing bank.
• Refunds apply in cases where the wrong product/service was provided, a product was defective, or there was a processing error.
• Cancellation requests must be made before the service is accessed (24 hours); otherwise, they may not be eligible for a refund.
• Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

10. Service Delivery

• Digital products/services are delivered instantly via email upon successful payment confirmation.
• If physical materials are involved, shipping timelines and fees will be disclosed at checkout.
• Users will receive payment confirmation via email or SMS.

11. Limitation of Liability

• The Certi Group is not responsible for external factors affecting service availability, such as internet outages.
• We do not guarantee certification success but provide tools and resources to aid exam preparation.

• THE CERTI GROUP FZE” maintains the https://thecertigroup.com Website (“Site”).
• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
• “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
• ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
• ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
• ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
• ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
• ‘’Cardholder must retain a copy of transaction records and https://thecertigroup.com policies and rules’’
• ‘’User is responsible for maintaining the confidentiality of his account’’ 

PRIVACY POLICY –Should have the below statements.

• All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
• https://thecertigroup.com’will not pass any debit/credit card details to third parties
• https://thecertigroup.com’takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://thecertigroup.com (website) cannot guarantee the security of any information that is disclosed online’’
• https://thecertigroup.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

“COOKIE POLICY” 

• Our website uses cookies to enhance user experience.
• We utilize analytics tools such as Google Analytics to monitor site performance.
• Users can manage cookie preferences in their browser settings.

PAYMENT CONFIRMATION

Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer .

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

CONTACT US 

• Name of the company: The Certi Group FZE
• E-mail address: info@thecertigroup.com
• Phone Numbers: +971544620529
• Complete Office: Block B -B43-166 , Sharjah Research Technology and Innovation Park, University Road Sharjah